HG.GAME Casino Privacy Policy

Information We Collect

When you set up an account, we collect personal details such as your name, email address, phone number, date of birth, and home address. We also gather payment information, transaction history, and records of your gameplay to handle your requests and keep accurate records.

We automatically collect technical details such as your IP address, browser type, device information, and how you use our website. This allows us to enhance our services and identify potential security concerns.

How We Use Your Information

We use your personal information to confirm your identity, handle transactions, and offer customer support. This also helps us meet legal obligations and protect against fraud or money laundering.

We may send you updates about your account, special offers, and important service information. You can opt out of marketing messages at any time by adjusting your account settings or email preferences.

Your gameplay data allows us to enhance our platform and tailor your experience. We review usage trends to suggest games and features that may interest you.

Data Security

We safeguard your information with industry-standard encryption protocols, including TLS 1.2 or above. All sensitive data is encrypted both in transit and while stored.

Our systems are regularly audited and updated for security. Access to personal information is limited to authorised staff only, all of whom are required to maintain confidentiality.

We keep a close eye on our platform at all times to spot any unusual activity or unauthorised access attempts. Should we identify a security issue, affected users will be informed without delay.

Data Sharing

We do not sell or rent your personal information to third parties. We share data only when required to deliver our services or meet legal requirements.

We partner with reputable payment providers to ensure your transactions are processed securely. These companies only access the information necessary to fulfil their services.

Government authorities may request user data as part of legal investigations. We respond to lawful requests while making every effort to safeguard your rights.

Your Rights

You can access, update, or remove your personal information at any time. Please contact our support team if you wish to exercise these options.

You may request a copy of all information we hold about you. We will supply this in an accessible format within 30 days.

You have the right to object to specific data processing activities or to request that we limit how your information is used. We will respect these requests unless there are valid reasons for us to continue processing.

If you decide to close your account, your personal data will be deleted once any outstanding transactions have been completed and all necessary record-keeping obligations have been fulfilled.

Cookies and Tracking

We use cookies to remember your preferences, keep your session active, and analyse how the website performs. Essential cookies are required for the site to work correctly.

Analytics cookies assist us in understanding how visitors interact with our platform. We use these insights to enhance site navigation and features.

You can adjust your cookie preferences in your browser settings. Please be aware that turning off certain cookies may impact how the site works.

Third-Party Services

We use third-party analytics and marketing tools to enhance our services. These providers manage their own privacy policies.

Our website may include links to external sites. We are not responsible for the privacy practices of these third-party websites.

Data Retention

We keep your personal details for as long as your account is active. Once your account is closed, we retain some records to meet legal and regulatory obligations.

Transaction records are retained for seven years in line with anti-money laundering guidelines. Your gaming history is stored as required by licensing standards.

International Transfers

Your data may be transferred to servers based outside your country of residence. We take appropriate measures to safeguard your information during these transfers.

We adhere to relevant data protection laws, no matter where your information is handled.

Children's Privacy

Our services are designed for those aged 18 and over. We do not knowingly gather personal information from anyone under this age.

If we find that a minor has submitted personal details, we will promptly remove this information and close the account.

Changes to This Policy

We may revise this Privacy Policy from time to time to reflect updates in our practices or any changes in legal requirements. If there are significant changes, we will let you know by email or through an announcement on our website.

The date of the latest update is shown at the top of this policy. We recommend checking it from time to time to stay up to date with how we handle your information.